2 System Complexity
While Case Management Systems are expected to add clarity to the healthcare process, they often do the opposite by confronting specialists with a greater choice of interventions and information. Thus, healthcare professionals often have to allocate more time for choosing the optimal treatment option that would align with the patient’s needs and meet all the system requirements.
Also, studies have shown that healthcare innovation resulted in increasing specialization. Such fragmentation also adds to the complexity of medical care. The more parties are involved in the process, the more documentation is required to diagnose an individual and choose the best course of action in his/her particular case. This way, practitioners face more information requirements, which contributes to their workload.
3 The Lack of Trust
Shifting from paperwork, spreadsheets, and other traditional case management systems might be disruptive for some workers. Insurers need to make sure healthcare professionals use the data they provide them. Thus, a case management system might be useful in building trust and ensuring that all parties have access to the same information.
4 Working with Unstructured Data
As we know, healthcare professionals have to deal with an unprecedented amount of data that comes in different formats and from a variety of sources. While working with multiple patients, it might be difficult for medical workers to keep track of all the records. Case management systems are effective at unifying the patient’s records, which enables healthcare workers to create and access the individual’s medical history quickly.
5 Limited Visibility and Transparency for Program Evaluation
Every innovation needs to be evaluated for efficiency to ensure it brings the desired outcome to its users. Healthcare professionals need to have access to analytics to measure their performance, address, and identify issues timely. Otherwise, they won’t be able to track how the chance affects their performance and evaluate their results.
Traditional Case Management Systems do not provide medical workers with such a possibility, which sets limitations to practical evaluation of their impact on the healthcare system. Digitizing and automating a part of data management tasks might help to address this challenge with smart tech solutions.